Welcome to the Tri-Cities

Life-threatening emergency only.

Call 911

For a psychological or substance-use crisis that is urgent but not an immediate physical emergency, call 988 or Frontier Health's 24/7 crisis line. They can assess by phone and send mobile crisis teams for face-to-face evaluation. Call 911 if someone is in immediate danger.

Quick guide: • Life-threatening emergency or immediate danger → 911 • Mental health crisis, suicidal thoughts, severe anxiety/psychosis → 988 or (877) 928-9062 • Substance crisis, overdose concern, withdrawal → 988 or (877) 928-9062 • Need to walk in for crisis support now → Turning Point, Johnson City (24/7) • Southwest Virginia → (800) 500-7019 More resources: tricitiestnguide.com/helps

National 24/7 crisis line for mental health emergencies, substance use, overdose, and emotional distress. Call or text 988. In Tennessee, press 0 to reach your local mobile crisis provider (Frontier Health in the Tri-Cities).

Available by phone, text, and chat 24/7. Veterans: press 1. Spanish services available. Press 0 in Tennessee to connect to mobile crisis dispatch.

24/7 regional crisis hotline for northeast Tennessee. Telephone assessment plus mobile crisis response — clinicians can come to you for face-to-face or telehealth evaluation. Serves Sullivan, Washington, Hawkins, Carter, Greene, Unicoi, Johnson, Hancock, and Scott counties.

Services may include: • 24/7 telephone crisis counseling • Mobile crisis team dispatch to home, school, or workplace • Referral to crisis stabilization, walk-in center, or outpatient care • Follow-up services Frontier Health is Tennessee's designated crisis provider for the Tri-Cities region.

24/7 crisis line for southwest Virginia including Bristol VA, Washington County VA, Smyth, Bland, Wythe, Carroll, Grayson, and Galax.

Spanish interpreter assistance: (423) 467-3728. For immediate medical emergencies in Virginia, also call 911.

24/7 in-person crisis center in Johnson City for adults and children (ages 7+). Walk in for immediate mental health or substance-related crisis evaluation — complements phone/mobile crisis services.

Open 24 hours, 7 days a week

Voluntary walk-in crisis services. Can also accept referrals from mobile crisis, hospitals, courts, and schools. Call (877) 928-9062 first if unsure — they can direct you to mobile response or the walk-in center.

Non-emergency police line.

Nonprofit health system operating major hospitals and urgent care locations across Northeast TN and Southwest VA.

ER wait times, find-a-doctor, and urgent care locator at balladhealth.org. Major hospitals listed below.

Regional trauma center and largest hospital in the Johnson City area — full emergency department.

Johnson City community hospital with emergency department — Med Tech Parkway campus west of downtown.

Full-service hospital serving Bristol TN/VA and Sullivan County — emergency department and specialty care.

Major Kingsport hospital with emergency department — serves Sullivan County and the Kingsport metro.

Community hospital in Kingsport with emergency services — Indian Path / Stone Drive corridor.

Carter County hospital in Elizabethton — emergency services along US-321 / West Elk Avenue.

Greene County hospital serving Greeneville and eastern Hawkins County — includes the former Laughlin Memorial campus.